Summary 

NIFS is hiring for a leadership role to support the operations of our state-of-the-art fitness center in the heart of downtown Indianapolis. The Assistant Director oversees staffing of the Fitness Center and serves as the liaison between Managers and the Fitness Center Director. Primary responsibilities include oversight of daily operations, customer service standards, membership software management as well as outcome reporting on member engagement and campaigns. The ideal candidate will have leadership experience with a strong focus on maintaining exceptional customer experiences for our diverse membership base. The Assistant Director reports to the Fitness Center Director.  

Essential Duties 

• Supervises full-time Managers in the areas of Service Desk, Membership Services and Fitness Center.  

• Maintains regular communication with Managers to help guide them on customer service, membership campaigns, program development and service delivery. 

• Provides counsel to Managers regarding onsite staffing and/or customer service issues 

• Ensures NIFS customer service standards are delivered 

• Oversees NIFS quality assurance program including emergency procedure audits, member safety protocols, documentation, professional development requests

• Evaluates engagement data for best practices and process improvement; sets expectations with Managers accordingly 

• Administers annual and semi-annual performance reviews to Managers and staff 

• Collaborates with Director and/or Managers to coordinate and participate in interviews for open positions  

• Supports facility needs including layout and design, ordering and maintenance of equipment  

• Approves payroll for Managers and helps oversee payroll, scheduling and PTO requests   

• Trains new staff members on the job description responsibilities; trains Managers on supervisory responsibilities  

• Updates departmental materials on staff intranet 

• Assist in organizing staff meetings 

• Facilitates some/all of the following: 

• Submits and tracks approved budget; coordinates spending with/for Managers for programming and operational expenses 

• Monitors membership software system for proper functionality and management of NIFS database, billing, and member agreements (where applicable) 

• Works closely with outside vendors and partners and internal project managers as needed  

• Communicates frequently with Director regarding staffing issues (positive and negative), and other topics as appropriate; assists Director with departmental projects, as needed 

• Monitors and generates reports from membership software as needed; utilizes data for goal setting and outcome tracking with staff  

• Reports on data gathered from NIFS/staff programming for use by the Director  

• Maintains familiarity with and abides by the policies stated in the NIFS Employee Handbook 

• Performs other duties as assigned 

Requirements 

• Bachelor’s or master’s degree in fitness management, exercise science, sports 

management or a related field from an accredited college or university; minimum of two 

years experience in management; proven record of supervising, motivating, and leading 

staff. 

• Current CPR/AED/First Aid certification required
• May, at any time, be required to submit to and successfully pass a thorough background check and/or drug screen

NIFS is an Equal Opportunity Employer.